On Taiwanese forums such as PTT, new players keep asking the same things: how to put money in, how to take it out, and what to do if you forget your member code. We collected the most common questions from forums and our customers, and answered each one with official Taiwan Sports Lottery information.
This article only collects common topics. It does not represent any forum or user. The official Taiwan Sports Lottery website always has the final say.
Account and password
I forgot my member code. What can I do?
Look it up on the official member code query page. Your member code has 9 digits and is also part of your deposit account number, so write it down.
I forgot my password, or my account is locked.
Forgot your password: tap 忘記密碼 (forgot password) on the official login page. If you enter the wrong password too many times, the account is locked for a while — contact Taiwan Sports Lottery customer service (details are on the official FAQ page).
Why do I need an SMS code to bet?
It is an official security measure. For the first bet after each login, the system sends a one-time password (OTP) to the mobile number you registered.
Deposits and withdrawals
What is my deposit account number?
"95999" plus your 9-digit member code — 14 digits in total, bank code 822 (CTBC Bank). Transfer by ATM, web ATM or online banking. Over-the-counter remittance and cash deposits are not accepted. You need enough money in your account to bet.
What do I need to set up before withdrawing?
First set your withdrawal account. It must be a bank account in your own name. See the steps.
Must I use CTBC? Is there a fee? How long does it take?
- Other banks are fine, but withdrawals to non-CTBC accounts have an inter-bank fee of NT$14.
- According to the official FAQ, you can withdraw up to NT$2,000,000 per day; there is no limit on how many times.
- The money arrives in your bank account on the next business day.
Betting
What is the minimum bet?
Each combination is NT$10 per unit, and each bet must total at least NT$100 (maximum NT$100,000).
Why was my bet rejected?
The default setting is "do not accept any odds change". If the odds change while you bet, the bet is rejected. Change it in the settings at the top right of the bet slip.
Why must some matches be in a parlay?
"Minimum bet type not reached" (未達到最低投注類型) means the match has a minimum parlay size, shown by the small number next to the match number.
Can I cancel a bet?
No. Under the official rules, an online bet cannot be cancelled or refunded once placed.
Prizes
When is my prize paid?
Prizes go straight into your member account. Live bets are paid after the result is confirmed; pre-match bets are normally paid after the match ends and the result is checked.
Is there tax on prizes?
Under the official betting rules, if one unit (NT$10) wins more than NT$5,000, 20% income tax and 0.4% stamp duty are withheld.
Why is my balance negative?
If a payout is in doubt (for example, the organizer changes the result), the prize is taken back temporarily and paid again after confirmation. If your balance is not enough, it may show as negative.
Do extra time and penalties count?
For soccer and ice hockey, only regular time counts (soccer: 90 minutes plus stoppage time). For baseball and basketball, extra innings and overtime do count.
More help
- Not a member yet? See the online steps.
- Questions? Ask us on LINE — we mainly reply in Chinese; you can write in simple English or use a translation app.
Bet within your means. No one under 18 may buy or claim lottery tickets.
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